Aptela, the leading provider of Internet-based communications technology, has unveiled its enhanced communications service offering, a powerful VoIP service with call center functionality. The service, called Aptela Dispatch, is an automated call distribution (ACD) service that allows business customers to recognize, answer and route incoming calls, enabling powerful real-time communications for sales and support team management. At the Call Center Demo & Conference in Orlando, Fla., May 15-17, Aptela will host a demonstration of business VoIP and hosted PBX enhanced features, including Aptela Dispatch, interactive voice response (IVR), find-me/follow-me, multi-tiered and unified messaging and virtual conferencing.

Aptela Dispatch offers call queue functionality including transfers, recordings and monitoring. With eight unique call distribution strategies, queues are set to automatically distribute incoming calls to the first available live agent or operator, a recorded message or IVR system. In addition, Aptela can integrate mobile, remote and distributed staff within queues and call distribution.

“With the introduction of Aptela Dispatch, a whole new range of customers will gain access to functionality previously reserved for the largest call centers and budgets,” said Howard Friedman, Aptela’s president and chief executive officer. “Aptela is adding hundreds of new customers a month, delivering the benefits of advanced VoIP technology to a diverse range of businesses. Many of these businesses will benefit from advanced ACD capabilities for their sales and support teams, and we can also meet the demands of a whole new range of small, medium and virtual call center operators who will gain immediate advantages from Aptela’s ease of deployment, instant right-sizing and superb price-performance.”

Source: BusinessWire