Joystar Inc. Press Release:

Joystar, Inc., one of the nation’s largest and fastest growing leisure travel networks and leading seller of vacations and cruises, today announced the launch of new customer relationship management tools designed specifically for travel agents.

From StarBase, the new Client Management section of www.myJoystar.com, Joystar agency members will have access to the leading travel industry Customer Relationship Management (CRM) tools to provide superior, personal service to their clients and effectively market to their clients and prospects.

Sandra D’Arcy, Joystar’s Chief Operating Officer, commented, “To stay competitive in today’s environment, agents must strive to maintain fierce customer loyalty. The best-of-breed CRM tools we are making available to our members are designed to help them do just that. Our agents can propel their businesses with invaluable customer information and next-generation booking capabilities.”

D’Arcy added, “The first product to be fired off the launch pad in StarBase is ClientBase Plus, an easy-to-use, software program that gives our agents instant access to the information they need to build lasting relationships and provide brilliant customer service. They will be able to instantly turn a cruise or a tour promotion into a direct marketing campaign by quickly and easily finding all interested clients and prospects in their database.”

Joystar members will be able to:

– Save time and duplication with Merge to PNR
– Streamline marketing
– Be prepared with client’s travel histories and preferences
– Print custom letters and merge to file
– Manage trip planning process with Res Cards
– Conduct detailed and personalized database marketing
– Maintain and track contacts and marketing programs
– Manage trip details including reservations
– Manage agent to-do lists
– Itinerary printing and invoicing

Additionally, the CRM tools in StarBase give Joystar agents the ability to “Live Connect” to Web-based booking engines by seamlessly passing agency login and client data to the supplier booking site and then importing reservation details back into Joystar’s database for commission tracking. Agents will be able to Live Connect to third party booking engines including:

Amadeus Cruise

Carnival Cruise Lines Oceania
Celebrity Cruises Princess Cruises
Costa Cruise Lines Royal Caribbean International
Holland America Lines Seabourn Cruise Line
MSC Cruises Windstar Cruises
Norwegian Cruise Lines

VAX VacationAccess

Adventure Tours Funjet Vacations
Air Jamaica Vacations Future Vacations
Alaska Airlines Vacations MGM Mirage Vacations
ATA Vacations Midwest Airlines Vacations
Club Med Showtime Tours
Continental Vacations Southwest Airlines Vacations
Delta Vacations Trans Global Vacations
United Vacations Universal Parks & Resorts Vacations

Supplier Booking Engines

Contiki Tours Trafalgar
Globus & Cosmos Family Travel Impressions
Gogo Worldwide Vacations Pleasant Holidays
Insight Vacations Walt Disney Parks and Resorts
All major insurance providers