KANA Software Completes Acquisition of eVergance
KANA Software, Inc. Press Release
KANA Software, Inc., a world leader in multi-channel customer service, today announced that it has completed its acquisition of eVergance Partners, LLC, a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization, knowledge management, and Web self-service deployments. With the completion of this transaction, eVergance will operate as an independent subsidiary of KANA.
As previously announced, the acquisition is expected to be accretive to KANA for 2007.
eVergance consultants bring a blend of operational, business, and technology expertise gained from top consulting firms and FORTUNE 50 organizations including Accenture, JPMorgan Chase, McKinsey, and Sprint.
eVergance will continue to provide strategic consulting and systems integration services in several key verticals including telecommunications, financial services, healthcare, and technology. eVergance will also provide a new set of offerings to KANA customers that complement and extend the services currently provided by KANA and its partners. KANA customers will also be able to take advantage of eVergance’s deep domain expertise in customer service technology and best practices.
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