Infor Press Release

Infor today announced enhancements to its Infor CRM Epiphany product line to allow integration of CRM functionality with the latest releases of Avaya, Lotus Domino, and Crystal Reports. Infor CRM Sales 7.0.2 and Infor CRM Service 7.0.2 are now certified to support these platforms as Infor continues to evolve CRM Epiphany to meet the needs of its customers.

Infor CRM Sales and Infor CRM Service centralize customer information and transactions into a single view, creating user efficiencies through each interaction. Access to real-time customer information enables enterprising companies to differentiate themselves with consistent customer communication through every step of the lifecycle.

The latest version of CRM Sales includes the addition of Infor CRM’s Configuration Module, which enables companies to standardize the sales and specification process to ensure quality output. Configuring products and services correctly at the time of the sale is critical to maintaining an efficient sales process. Inaccuracy at the time of a sale can lead to problems such as regulatory non-compliance issues, lengthy returns and exchanges, and customer dissatisfaction.

“We recognize that our customer’s IT environments are constantly changing as vendors try to keep pace with their evolving needs,” said Dr. Patric Timmermans, Infor’s director of CRM product marketing. “The availability of new releases of Infor CRM Sales and Infor CRM Service highlight our ongoing commitment to enhance these solutions to meet our customers’ needs – today and tomorrow.”

Infor CRM Sales places critical customer information in the right hands at the right time, helping companies manage longer sales cycles and effectively respond to competitive pressure. Infor CRM Sales manages the entire sales cycle in a dynamically collaborative environment, from initial lead to closure to pursuing follow on business. Infor CRM Service enables customer service departments to improve response times, lower contact center costs and increase customer satisfaction. CRM Service provides customer service agents personalized information in real-time to drive customized offers, which leads to increased acceptance and helps contact centers become profit centers.

CRM Sales and CRM Service are components of Infor CRM Epiphany, a comprehensive, market-leading solution for integrated marketing, sales, service, and analytics focused on meeting the business-specific needs of customers. Designed to provide unparalleled customer experience across multiple business units and channels, Infor CRM Epiphany integrates customer information from multiple enterprise systems into a single view. Infor CRM Epiphany drives innovation, competitive advantage and increased profitability by focusing on the customer experience to increase the effectiveness of marketing campaigns and sales success.