Gold Mobile Press Release

Gold Mobile, a leading mobile application solutions provider, today announced the launch of Chat Goblin, a web-based desktop application that allows customer service professionals to easily communicate one-to-one to mobile consumers via text message. Chat Goblin, compatible with all major wireless carriers, can be integrated with existing customer relationship management (CRM) software.

Designed for a wide range of companies, Chat Goblin has customized control panel features, including “Template Manager”, which offers pre-loaded responses to frequently asked questions and “Conversation Tracker”, which provides an inventory for easily accessible records. The software can also be used during various “big screen events” at arenas, sports stadiums, concert halls and tradeshows. Other uses include:

* Hotel concierges can quickly respond to guest requests with specific information
* Automotive dealers can have service departments provide and approve repair quotes, decreasing turnaround time and the number of queued cars for servicing
* Radio listeners can text in song requests, enter contests, or ask DJs “live” questions
* Airport representatives can send revised flight itineraries in the event of delays
* Information booths at outdoor events can handle text questions in noisy environments

“A new trend in customer service is emerging…organizations recognize the growing need to service mobile consumers, but lack the tools needed to unlock its potential,” says Bob Gold, Founder and CEO of Gold Mobile. “Chat Goblin offers businesses an easy-to-use and inexpensive approach to staying connected with consumers who are on-the-go with no time to spare.”

Using Chat Goblin, customer service providers are able to exchange freeform text messages with customers from their desktop or laptop computers. Unlike traditional SMS tools, which only allow for automated responses, Chat Goblin maintains a “session” between the customer service rep and the mobile consumer, allowing a dialogue and conversation. Multiple conversations are tracked and managed at once, significantly reducing the time it takes to process customer requests. Each conversation is logged and archived, providing access to records in chronological order. The software processes basic and complex CRM demands, spanning from account inquiries to obtaining approval for critical services. It is particularly useful as a tool for service-oriented businesses to increase customer responsiveness.

For more information on Chat Goblin, or to request a demo of the product, please contact Tim Barello at 212.752.8338.