Call Center “Best of Show”
AltiGen(R) Communications, Inc.
AltiGen(R) Communications, Inc. , a leading manufacturer of VoIP telephone systems and VoIP call center solutions, announced today that its AltiContact(TM) Manager 5.0 (ACM) product was named “Best of Show” at CMP’s Call Center Demo and Conference Dallas 2005. The “Best of Show” designation is awarded to products demonstrated at Call Center Demo to be “especially innovative” by Call Center Magazine editors.
The customer-proven AltiContact(TM) Manager 5.0 (ACM) is a suite of powerful and affordable IP contact center solutions built on the AltiServ IP-PBX communication foundation. ACM adds advanced routing and contact management solutions designed to offer enhanced support for inbound, outbound or blended customer contact environments. Businesses can cut operating costs
and boost employee productivity with ACM’s skills-based routing, remote agent and multi-site support, centralized call recording, call detail reporting, and out-of-the-box integration with popular CRM applications, including Microsoft(R) CRM.
Via PRNewswire
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