CRM in the News
First Quarter Results: RightNow Technologies
RightNow(R) Technologies, Inc., a leading provider of on demand CRM software solutions, today announced results for the first quarter ended March 31, 2005. RightNow reported consolidated revenue of $18.3 million for the first quarter of 2005, an increase of 43 percent from the first quarter of 2004. This represents the 29th consecutive quarter of revenue growth for RightNow.
Net income in the first quarter of 2005 was $801,000, or $0.02 per diluted share, compared to net income of $80,000, or $0.00 per diluted share, in the first quarter of 2004.
During the first quarter of 2005, RightNow added new and expanded existing client relationships, including such well-recognized brand names as British Telecom, Cabela’s, Centers for Medicare and Medicaid, Electronic Arts Inc., Flyfone International Inc., Kentucky Virtual University, Rambus, Inc., Sprint Collaborative Services, and US Department of State. Additionally, Convergys, an outsourced call center partner with more than 3,000 agents currently deployed, expanded their RightNow purchase to include our full CRM suite as well as increase capacity. In total, RightNow added 60 new clients during the quarter and handled more than 166 million customer interactions in the first quarter of 2005.
Via PRNewswire
PacificNet Inc. and China Mobile
PacificNet Inc. (Nasdaq:PACT), a leading provider of CRM and value-added telecom services (VAS) in China, announced today that its subsidiary, PacificNet YueShen, has set up a new branch office in Foshan City, Guangdong Province, China. In addition, PacificNet YueShen Foshan Branch has signed an agreement to become a designated integrated services distributor of China Mobile (NYSE:CHL), and to distribute its mobile communication products, SIM cards, re-chargeable and prepaid calling cards. Foshan City, with a population of 5.6 million, is one of Guangdong’s largest and most affluent cities and represents a significant opportunity for PacificNet to offer telecom distribution services.
Via BusinessWire
The Loan Page
The Loan Page, an established leader in the online customer acquisition and lead aggregation industry, today announced it has named online marketing expert, Kevin Akeroyd chief executive
officer. Akeroyd is a highly seasoned industry veteran with a successful 15-year track record with start-ups and major Fortune 500 companies. …At Digital Impact, [Ackeroyd} was responsible for developing customer acquisition, lead
generation and loyalty programs for some of the nation’s top lending institutions, insurance, credit card, banking and brokerage companies. Before Digital Impact, Akeroyd held several executive-level sales and marketing positions for Silicon Valley software start-ups, providing leading CRM and website personalization solutions to Fortune 500 banks and mortgage companies.
Via PRNewswire
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