SYSPRO - Press Release

COSTA MESA, Calif.–(BUSINESS WIRE)–SYSPRO, a leading provider of enterprise software, has today announced significant enhancements to the SYSPRO CRM (Customer Relationship Management) solution. These most recent upgrades are designed to enable manufacturers, such as Medical Device Manufacturers and Food Producers, to more easily comply with FDA regulations in addition to promoting ease-of-use, increased efficiency and added system security.

Among the new CRM enhancements that facilitate FDA compliance are the easier recognition of inactive accounts and contacts and the use of SQL Optimization to speed record search. The integration of SYSPRO CRM with Microsoft MapPoint also allows authorized users to display maps of accounts and contacts located in the United States and Canada, providing at-a-glance visibility of account distribution to pinpoint geographical areas where tainted or defective product may have been shipped and also aid in future marketing and sales strategies. Closer ties between opportunities and service tickets also enable increased traceability and reporting capabilities. Additional triggers to SYSPRO Returned Merchandise Authorization tighten the integration between CRM and ERP to further FDA compliance.

The availability of HTML formatting for activity notes presents SYSPRO CRM users with new presentation options to accommodate required FDA reporting, while the automatic saving upon exit of the last-opened dashboard view for automatic appearance at the next log in speeds traceability.

According to SYSPRO USA President Joey Benadretti, “The ability to customize fields in SYSPRO CRM and the opportunities to automate internal order forms have increased FDA reporting capabilities while still allowing hard copies for FDA audits. The service ticket area of CRM has also greatly increased a company’s ability to report on customer issues, product defects and remedies. These latest enhancements to SYSPRO CRM reflect SYSPRO’s ongoing efforts to enable manufacturers to more easily comply with FDA regulations. Because SYSPRO CRM is fully integrated with SYSPRO enterprise software, there is also availability of up-to-date data for FDA reporting requirements.”