Transcom Acquires Leading North American CRM Company
Transcom WorldWide S.A. Press Release
Transcom WorldWide S.A., the European CRM and debt collections specialist, today announced that it has acquired 100% of NuComm International (“NuComm”), a leading North American provider of contact centre solutions.
A maximum cash consideration of Canadian $90 million (€63 million) will be paid in three instalments. An initial payment of Canadian $50 million (€35 million) will be paid, with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out is calculated as the balance due based on a complete deal valuation multiple of 9 times the forecasted 2008 EBIT, but is capped at Canadian $40 million (€28 million).
NuComm had revenues of Canadian $122 million (€85 million) for the twelve months ended 31st July 2007. Réal Bergevin, the founder and CEO of NuComm, has signed a contract to remain with the business under the new ownership.
NuComm, headquartered in St. Catharines, Ontario, is a leading North American supplier of contact centre services and has been named one of Canada’s 50 Best Managed Companies™ for six years running. Established in 1991 as a consulting organisation, the company ventured into the call centre market in 1995. The ISO registered company now employs over 3,000 people across 14 centres, with 10 centres based in Canada, 2 in the United States and 2 in the Philippines. In addition to NuComm’s existing 480 seats in the Philippines, the company is currently investing in the opening of a third site, which will add up to a further 1,500 seats. NuComm has also been active in debt collection since 2005 following its acquisition of a Canadian collections company.
Commenting on the deal, Keith Russell, President and CEO of Transcom, said: “This is an extremely important move for Transcom. With NuComm, we are firmly established in North America, the largest CRM and CMS market in the world, with significant development potential both in North America as well as the Far East, where NuComm has a significant offshore operation to provide service for North American customers. The merger with NuComm creates both the opportunity for accelerated growth for both businesses and it enables us to consolidate some of our support activities resulting in cost synergies.”
Réal Bergevin, CEO of NuComm, remarked: “I am very pleased to announce this exciting development for our business. In Transcom, we have found the perfect partner. Our companies share a similar ethos and approach towards providing customers with the highest quality solutions, as well as hiring, motivating and retaining the best people. We also have the same vision for the future – to expand margins by increasing the share of near and offshore services, and by further developing the debt collection business. I look forward to realising the significant opportunities that lie ahead for the combined group, and am proud of NuComm’s accomplishment in reaching this stage in our corporate development.”
Investors and analysts wishing to speak with management regarding this acquisition may set up a 1-on-1 meeting or conference call by registering their interest on the following website: www.sharedvalue.net/transcom/1on1meeting. An updated schedule of available times will also be available on this page.
- David van Toor Named General Manager for Sage CRM in North America Sage Software Press Release Sage Software, the North American operations of the Sage Group, plc (LSE: SGE), announced today that David van Toor has been named General Manager for Sage SalesLogix and Sage CRM operations in North America. In his new role, van Toor will work closely with Joe Bergera, GM of
- Joe Bergera Named General Manager of Sage Global CRM Organization Sage Software Press Release Sage Software, the North American operations of the Sage Group, plc (LSE: SGE), announced today that Joe Bergera has been named senior vice president and general manager of the Sage Global CRM organization, comprising worldwide product development and marketing for the ACT! by Sage, SageCRM/SageCRM.com and Sage
- Leading Biotechnology Company Grows with StayinFront CRM StayinFront Inc. - Press Release FAIRFIELD, N.J., Oct. 4 /PRNewswire/ StayinFront, Inc., a global provider of enterprise wide customer relationship management (CRM) applications, decision support tools, data services and eBusiness systems, today announced that a leading biotechnology company signed a three-year agreement selecting StayinFront CRM Version 10 as its customer relationship management system for its
- Accenture Placed in ‘Leaders’ Quadrant for CRM Service Providers in Europe and North America Accenture Press Release Accenture has been positioned in the “Leaders” quadrant in Gartner Inc.’s 2007 Customer Relationship Management (CRM) service provider marketplace analyses for Europe and North America. For its recently published “Magic Quadrant for CRM Service Providers, Europe, 2007” [1] and “Magic Quadrant for CRM Service Providers, North America, 2007” [2]
- First American Bank Selects ResourceOne from CoreTrac CoreTrac, Inc., provider of ResourceOne, the simple and affordable CRM/Sales Force Automation solution for community financial institutions, today announced that First American Bank of Oklahoma chose ResourceOne to track leads and referrals and manage growth. First American Bank sought out a CRM/Sales Force Automation solution that would enhance the bank’s capability