CRM in Practice: Intercall, Carling
CRM Improvements at Intercall with Salesforce.com
Salesforce.com, the technology and market leader in on-demand customer relationship management (CRM), today announced that InterCall has improved access to customer data for its sales employees using Salesforce. InterCall has also been able to both speed up and increase communications between its inside and outside sales force, enabling the two groups to work from one consistent set of information.
InterCall is the largest service provider in the world specializing in conference communications.
Source: PRNewswire
Mobious Takes On Carling Digital CRM Business
Coor Brewer’s Carling, which has been focusing most of its relationship management budget on electronic media, recently handed some of its digital customer relationship marketing activity to Mobious:
Mobius won the business after a three-way pitch and will be responsible for activity relating to consumers recruited via Carling’s website, who are typically 18- to 24-years-old.
Read the article from BrandRepublic.
- VisionPAKTM CRM for Health Care Provides Outcomes Analysis, Improved Patient Contact, and Marketing Support VisionPak Press Release LINCOLN, NE--(Marketwire - December 13, 2007) - Kenneth Doty, President of Sirius Software Solutions, has announced the availability of VisionPAK for Windows and Intel-based Macs running Parallels or Fusion. VisionPAK is Patient Relationship Management (PRM) software, which tracks every patient touch by a practice, effectively managing those interactions,
- Customer Identity Management Services BearingPoint, Inc.'s new customer identity management practice brings the consulting firm into the CIM arena. Customer Identity Management (CIM) addresses an increasingly important problem facing many companies today: the impact of CRM and customer privacy. As enterprises become more and more reliant on relationship marketing and management, concerns about customer
- Microsoft Gold Certified Partner The Rand Group Launches CRM Practice The Rand Group Press Release Houston-based Microsoft Gold Certified Partner The Rand Group, LLC (TRG), a leading business solution provider specializing in the integration and deployment of Microsoft solutions announces the official launch of a Microsoft Dynamics Customer Relationship Management (CRM) practice. “Because Microsoft CRM can be integrated so tightly with other
- Accenture Named ”Consulting Market Leader” by CRM Magazine Accenture Press Release Accenture has been awarded CRM magazine’s top 2006 "Consulting Market Leader" award, marking the fourth consecutive year that the magazine has recognized Accenture’s Customer Relationship Management (CRM) practice. The CRM magazine awards honor individuals and companies that stand above the rest in CRM as a result of their significant
- CRM in Practice: Government Sector Our CRM in practice features highlights latest industry use of CRM applications. This week: New York City Department of Small Business Services Siebel Systems, Inc., the leading provider of customer-facing solutions, today announced the New York City Department of Small Business Services (NYC-SBS) chose Siebel CRM OnDemand for its hosted CRM solution.