Before Moving to Web-Based CRM
In this excellent article, What you need to know before migrating procurement apps to the Web, Jeff Scheidel of Kavado Inc. describes ways to evaluate Web-based applications before your organization makes that crucial move from your current private network to an online CRM solution.
While the article primarily discusses procurement applications, Scheidel’s suggestions are helpful for those looking at Web-based CRM applications as well. The security of any potential Web-based application is something which companies must take seriously. As Scheidel notes:
Be sure you are aware of the vulnerabilities and the options for mitigating them before making your most valuable data and assets broadly available through the Web.
- Call Centres Moving Towards Multi-Channel CRM Spurred by increasing customer demand, the call center industry is moving away from a phone-centric communication model towards a multi-channel CRM strategy: In a multi-channel communication model, the customer can place his enquiries with the company through phone, web, e-mail, chat, fax and VoIP. Call centres are moving towards an
- Moishe’s Moving Systems Using Dr. Mover as Its CRM Software Dr. Mover Inc. Press Release JERSEY CITY, N.J.--(BUSINESS WIRE)--Dr. Mover, Inc. (www.drmover.com) announced today that Moishe’s Moving and Storage, the largest moving company in the NYC & Tri-State area with operations across the entire USA, has been using Dr. Mover as it’s chosen CRM (Customer Relationship Management) software. Since implementing Dr. Mover
- YP Corp. Uses RightNow RightNow Technologies Press Release RightNow(R) Technologies today announced that Internet Yellow Pages leader YP Corp. is using RightNow's complete on-demand customer service, sales, and marketing solutions suite to support its growth strategy and reduce overhead costs. YP Corp. selected RightNow after an extensive evaluation of available customer relationship
- New Dealer Contracts Bolster Revenue for DealerAdvance DealerAdvance Press Release ADDISON, Texas--(BUSINESS WIRE)--DealerAdvance™, Inc. (OTCBB:DLAV), announced today that the company has converted three DealerAdvance™ clients to its new and growing WebDA™ product. Steven Humphries, DealerAdvance CEO said, “Our primary goal over the past several months has been to open new dealers and convert our older dealers whose contracts had
- Database Solutions, LTD. Launches Agent Intelligence Group Insurance Module DATABASE SOLUTIONS, LTD. Press Release DATABASE SOLUTIONS, LTD., a Customer Relationship Management (CRM) and Technology Company for the Insurance and Financial Industries, is pleased to announce today the release of Version 4.0 Group Insurance Module for the Company's "Agent Intelligence" On Demand CRM Software. Agent Intelligence v.4.0 on demand software includes numerous