Latest CRM Offerings: Siemens, Nsite and Fiserv
As we noted in a previous post, Fiserv Inc. has released its new Enterprise Relationship Management (ERM) Suite, targeted towards the banking and financial services sector.
A few more offerings have crossed our desk today:
Siemens releases Version 6.5 of its HiPath® ProCenter Agile and ProCenter® Standard contact center applications:
The Siemens HiPath ProCenter V6.5 portfolio enables enterprises to drive even greater first-contact resolution of customer calls with faster call center administration, call processing and multimedia routing and reporting, including enhanced user and management visualization tools. Presence-driven and permission-based collaboration tools have also been extended to reach enterprise-wide communication sources such as the telephone, e-mail and instant messaging. (Source: BusinessWire)
Nsite Inc. releases Nsite 4.5, an on demand CRM solution that bi-directional Web services integration:
Companies seeking to automate the sales quote-to-fulfillment process — a significant gap, even in the most advanced CRM applications — can now do so directly from their CRM systems, using single sign-on functionality available with Nsite 4.5. Source: BusinessWire
- ERM Suite From Fiserv Inc. Fiserv Customer Centered Solutions, the CRM division of Fiserv Inc., has released an extensive ERM (Enterprise Relationship Management) Suite. From the press release: Built exclusively for the financial industry, the ERM Suite is a CCS flagship product and serves CRM needs across Fiserv's major business lines of banking, credit unions,
- Siemens Enhances Service Delivery and Introduces OpenScale, Its New Brand for Multi-Vendor, Unified Communications Services Siemens Communications Inc. Press Release BOCA RATON, Fla., Jan. 29 /PRNewswire/ -- Siemens Communications, Inc. today announced significant enhancements, and a new brand name - OpenScale(TM) - for its professional and managed services portfolio. The company also announced it will invest significant resources into strengthening its existing global service infrastructure, and accelerating its capabilities in
- SAP and Siemens’ Integrated Identity Management Solution (PR Newswire) Addressing critical market requirements to help customers better secure their IT environments and meet regulatory challenges such as Sarbanes-Oxley, SAP AG and Siemens AG today announced that they have expanded their global strategic alliance through the delivery of a flexible, standards-based identity management solution. Delivered through the SAP
- Siebel at European User Conference After the resignation of CEO Michael Lawrie last week, and appointment of board member George Shaheen as new CEO, Siebel shows it's "business as normal" at its European user converence in Barcelona, Spain. Siebel 7.8, The Latest Update Companies already implementing the upgrade include British Telecom, West Marine, EDS and Fujitsu
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