Talisma - KnowledgeBase.net Merger
Talisma, vendor of CRM tools and applications, has acquired KnowledgeBase.net, provider of knowledge management software in the customer support field. The acquisition broadens Talisma’s CRM product and service offerings.
“Since last year, Talisma’s powerful Multi-channel CRM business expertise and KnowledgeBase.net’s leadership in Knowledge Management have already produced a strong combined solution for customers around the world. We believe, as a result of this acquisition, Talisma will expand its market presence to become a significant solution provider for both Enterprise and SMB Customer Interaction Management solutions,” said Robin Goad, Senior CRM Analyst at Datamonitor. “As the number of customer interactions continue to rise, companies worldwide are recognizing the value of optimized Multi-channel CRM solutions. As a result, they are turning to providers like Talisma for robust solutions that are easy to implement and result in a rapid return on their investment.”
Link: KnowledgeBase.net
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