eGain Communications Press Release

MOUNTAIN VIEW, CA–(Marketwire - April 9, 2008) - eGain Communications (OTCBB: EGAN), provider of the industry’s top-rated* multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, announced today that CRM magazine has named the company as the “One to Watch” for 2008 in the web interaction management category.

The award was based on a combination of measures that included revenue, year-over-year growth, reputation in customer satisfaction, depth of functionality, and company direction.

“eGain won this award because it provides a comprehensive, innovative, and unified solution for multichannel web interaction management. These efforts are helping companies to bring their customer relationship management strategies to new heights,” said David Myron, Editorial Director, CRM magazine.

eGain Service™ is the industry’s most comprehensive customer interaction hub (CIH) software suite. Available on-demand or on-premise, the solution includes award-winning applications for call tracking and resolution, knowledge management, multimodal web self-service including chatbots, email management, chat, web collaboration, notifications, service fulfillment and point-of-service marketing™. The CIH approach centralizes multichannel customer interactions, knowledgebases, business rules, workflow, analytics and administration in one platform. This approach dramatically improves customer experience and contact center performance, while reducing the Total Cost of Ownership (TCO) for the customer service management system.

“eGain continues to enable businesses to build enduring customer loyalty through distinctive customer service,” said Ashu Roy, CEO of eGain. “We are pleased to gain recognition for our accomplishments through awards such as this one from a premier publication.”