CRM Magazine Recognizes Convergys as a Service Leader in Outsourcing for Third Consecutive Year
Convergys Corporation Press Release
CINCINNATI–(BUSINESS WIRE)–Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that, for the third consecutive year, it has been recognized by Customer Relationship Management (CRM) magazine as a service leader in outsourcing in its “2008 Service Awards” issue - its fifth annual review of industry innovation and success. In making the award, CRM referred to Convergys’ strong customer satisfaction rating – scoring 4.5 out of 5 – and efforts to explore opportunities in Spanish-speaking markets.
“We are honored to be recognized by CRM Magazine as an outsourcing leader,” says Andrea Ayers, Convergys’ president of Customer Management. “This award validates the strength of our relationship management approach and global outsourcing capabilities, supporting our vision of being a market share leader in the markets we serve.”
CRM Magazine is a monthly publication designed to help business executives use CRM strategies and technologies to improve sales, marketing, and customer service; strengthen customer relationships; grow revenue; and increase profitability. The magazine determines which companies to recognize by using a formula that combines industry analyst ratings for customer satisfaction, depth of services, and company direction. Each year the magazine holds its Service Awards, recognizing the “Ones to Watch,” “Leaders,” and “Winners,” in the Contact Center Infrastructure, Interactive Voice Response (IVR), Web Self-Service, Web Interaction Management, Workforce Optimization Suite, Contact Center Search, and Outsourcing Categories.
CRM has continually recognized Convergys over the past three years as a service “Leader” in outsourcing.
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