Microsoft Corp. Press Release

REDMOND, Wash., April 22 /PRNewswire-FirstCall/ — Microsoft Corp.
today announced the general availability of Microsoft Dynamics CRM Online,
an on-demand customer relationship management service hosted and managed by
Microsoft. The new Internet service delivers a full suite of marketing,
sales and service capabilities through a Web browser or directly into
Microsoft Office and Outlook.

(Logo: http://www.newscom.com/cgi-bin/prnh/20000822/MSFTLOGO)

It provides “instant-on” access to businesses that want a full-featured
CRM solution with no IT infrastructure investment or setup required.
Businesses can learn more about Microsoft’s strategy for delivering
next-generation CRM solutions from a new webcast being launched today at
http://offers.CRMchoice.com , featuring Microsoft CEO Steve Ballmer and
Martha Rogers from the Peppers and Rogers Group.

“At Microsoft, we’re revolutionizing how companies deploy marketing,
sales and service solutions to users within their organization,” said Brad
Wilson, general manager of Microsoft Dynamics CRM at Microsoft. “Microsoft
Dynamics CRM delivers the power of choice to customers, with a familiar and
productive user experience and a multitenant platform that enables fast
on-premise implementations or ‘instant-on’ deployments over the Internet.”

Microsoft Dynamics CRM Online reinforces Microsoft’s broad software
plus services strategy for delivering integrated business solutions over
the Internet, and it is a part of Microsoft’s multibillion-dollar
investment in global datacenters. In addition to full access through a
zero-footprint browser client, the new service delivers marketing, sales
and service information within a native Microsoft Office experience,
integrated with the desktop tools that employees already use every day,
enabling businesses to ramp up end-user adoption and productivity rapidly.

Microsoft Dynamics CRM Online is initially packaged in two service
offerings:

— Microsoft Dynamics CRM Online Professional delivers a full suite of
CRM capabilities with extensive configurability and extensibility
options. Businesses get 5 GB of data storage, 100 configurable
workflows and 100 custom entities. The Professional edition is priced
at $44 per user per month, with an introductory offer of $39 per user,
per month.
— Microsoft Dynamics CRM Online Professional Plus delivers all the
capabilities of the Professional version plus offline data
synchronization with expanded data storage, workflow and customization
options that give businesses 20 GB of data storage, 200 configurable
workflows and 200 custom entities. The Professional Plus edition is
priced at $59 per user per month.

More than 500 customers and 200 partners have used Microsoft Dynamics
CRM Online over the past six months via the Microsoft Early Access Program.

“In today’s fast-changing business environment, we needed a system that
our people could easily pick up and start effectively managing our customer
relationships with,” said Lori McIntosh, founder and managing partner of
Lure Executive Services. “We tried Salesforce.com but it was just too hard
to adapt it to our business. Microsoft’s new on-demand service is fast to
deploy and highly cost-effective with winning business benefits and,
because it’s highly configurable, a far better fit for our rapidly evolving
needs.”

Microsoft Dynamics CRM Online delivers more capabilities at a better
price than competing on-demand products, driving higher business
productivity while reducing risk and total cost of ownership. For example,
based on publicly available information from Salesforce.com, Microsoft
Dynamics CRM Online Professional Edition gives businesses the following:

— 5 GB of storage versus 1 GB in Salesforce.com Professional Edition
— 100 workflows versus none in Salesforce.com Professional Edition
— 100 configurable entities versus 50 in Salesforce.com Professional
Edition
— Significant cost savings and a dramatically lower total cost of
ownership at $44 per user, per month versus $65 per user per month or
more for Salesforce.com Professional Edition.

“Microsoft Dynamics CRM Online presents partners with a great
opportunity to reach broad new market segments,” said Ryan Toenies, vice
president of CRM at Inetium LLC. “The product is functionally impressive
and truly demonstrates the investment Microsoft has made in the on-demand
space. We are very excited to be working closely with Microsoft to deliver
powerful solutions that solve real customer needs.”

Availability

Microsoft Dynamics CRM Online is available in English in the United
States and Canada. International rollout beyond the United States and
Canada has not been announced, but Microsoft partners today offer hosted
versions of Microsoft Dynamics CRM in many countries around the world.

To learn about Microsoft Dynamics CRM and to sign up for the new online
service, customers can visit http://crm.dynamics.com or call (877) CRM
CHOICE (276-2464).