Empirix Inc. Press Release

BEDFORD, MA–(Marketwire - April 21, 2008) - Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine (www.cismag.com) has named Empirix’s Hammer Performance Assurance for Siebel service as a recipient of the 2008 CRM Excellence Award.

As the creator of the Hammer — the gold standard of testing for voice applications and telecommunications gear — Empirix provides a unique service designed to ensure the successful rollout of Siebel desktop applications integrated with CTI middleware. Its Hammer Performance Assurance for Siebel is a comprehensive methodology that involves generating real end-to-end calls, from the PSTN to the desktop, allowing Oracle’s Siebel customers and systems integrators to guarantee that their Siebel/CTI implementations deliver expected performance to customers and call center agents when the applications go live. The comprehensive testing service ensures that the right data will be delivered to the right agent in a timely fashion, under real world conditions.

“We are honored to receive this award from such a well-respected industry publication,” said Phil Odence, Vice President of Business Development at Empirix. “Many of our customers have realized that testing a desktop application in isolation doesn’t address the tricky handoff between CTI software and Siebel. Our unique end-to-end testing approach is the only proven method that allows call center managers to sleep well the night before going live.”

“Empirix has demonstrated to the Editors of Customer Interaction Solutions that its products and services have substantially improved the processes of its clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset… their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

The Ninth Annual CRM Excellence Award winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on hard data: facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business.

The CRM Excellence Award winners for 2008 can be found in the May and June issues of Customer Interaction Solutions magazine.