Sitel Press Release

NASHVILLE, TN–(Marketwire - April 22, 2008) - Sitel, a leading global business process outsourcing (BPO) provider, today announced that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine has named Sitel’s global sourcing offering a recipient of the 2008 CRM Excellence Award.

“Sitel’s diverse and highly customizable global sourcing options are increasingly recognized for their ability to markedly improve clients’ customer relationships,” said Julie Casteel, executive vice president, global sales and marketing at Sitel. “The recent 2008 CRM Excellence Award and Sitel’s ranking among Customer Interaction Solutions’ Top 50 Outbound Teleservices Agencies is further validation of the impact of our customer care offerings.”

“Sitel has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset…their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

The Ninth Annual CRM Excellence Award winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on hard data: facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business.

The CRM Excellence Award winners for 2008 can be found in the May and June issues of Customer Interaction Solutions magazine.