CRM Articles Part 1
Benefits of customer management software
What are the benefits of customer management software? Read more
Automated testing in Siebel
Sales force automation as component of CRM. Read more
BMO and Siebel: Business Case
"Right now, all of the commercial users at the bank--approximately 2,000--and another 2,000 in the customer contact center capitalize on the functionality delivered by Siebel." Read more
CRM and Mobile Phones: Good or Bad?
CRM applications that utilize mobile phones? If your organization is considering mobile solutions ... Read more
Britannia discovers the benefits of analytical crm
Britannia Building Society and CRM Read more
Business customer relationship management techniques
When selecting a CRM application, organizations must look to their own unique requirements first, in order to choose customer relationship management software that will best meet organizational needs and meet organizational objectives. Read more
Blackberry and Microsoft CRM integration
MobileAccess extends Microsoft CRM’s contacts, opportunities, leads, and accounts to BlackBerry Wireless Handhelds using bi-directional synchronization. Read more
Call center management and planned customer service
Managing the call center for optimal customer service? Customer satisfaction is all about long-term profitability. Read more
ACT vs other customer management software
How does ACT! 2005 contact management software compare to other CRM applications? Read more
Web-based customizable CRM
Maybe the future of CRM will include customizable watches and bracelets incorporating CRM apps? Fanciful thinking aside, here's the latest from Salesboom.com on the Salesboom Customizable edition. Read more