CRM News and Resources

Teradata, a division of NCR Corporation, the global leader in data warehouse-driven enterprise intelligence, today announced that Bank Leumi, one of Israel’s leading financial institutions, has joined the growing list of companies achieving dramatic improvements in customer relationship management using data warehouse-driven event triggers for event-based marketing (EBM).

Frankfurt Stock Exchange-listed update software AG, one of Europe’s leading providers of premium CRM solutions with its headquarters in Vienna (www.update.com), has taken over 100 percent of German CRM specialist ORGAPLAN Software GmbH (www.orgaplan.de). The deal was closed in Cologne on Thursday, April 26, 2007. The acquisition process was conducted with the involvement of aspect corporate advisors GmbH, an independent M&A advisory company seated in Bad Honnef. The purchase price in the amount of EUR 5.8 million will be paid on the basis of a 2-year earn-out model. With this takeover, update is continuing its strategy of sector focussing and is consistently expanding its technology and competence leadership in CRM systems for the financial services segment. “By merging ORGAPLAN with the currently existing competence center for financial services, update will have the largest customer base in the German banking market and, at the same time, the most comprehensive portfolio of tailored CRM solutions for the banking & finance sector,” explained update CEO Thomas Deutschmann. “The acquisition is a further step in our strategy of growth through sector focussing. At the same time, update is playing an active part in the consolidation process in the CRM market.”

DATABASE SOLUTIONS, LTD., a Customer Relationship Management (CRM) and Technology Company for the Insurance and Financial Industries, announced today that it has completed the installation of Agent Intelligence on-demand software for FAB Financial Advisors Brokerage Group Inc., located in Vancouver, British Columbia, Canada.

Root Markets Inc., which operates the premier commodities exchange for trading and monetizing Internet-generated consumer leads, today announced the acquisition of LeadROI, Inc. Based in Costa-Mesa, California, LeadROI provides a fully-integrated mortgage lead and customer relationship management system. LeadROI will operate as Root LeadROI, a subsidiary of Root Markets, and will continue to service its clients and expand its relationships with major lead aggregators, brokers and lenders. Terms of the transaction were not disclosed.

Satuit Technologies, Inc., today announced that Leeward Hedge Funds Inc., (”Leeward”) has joined the rapidly growing list of investment professionals to select Satuit as its customer relationship management (CRM) provider of choice. SatuitCRM On-Demand provides investment management industry focus, out of the box functionality and the ability to be up and running quickly and easily.