CRM News and Resources

KANA Software, Inc., a world leader in multi-channel customer service, today announced that it has completed its acquisition of eVergance Partners, LLC, a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization, knowledge management, and Web self-service deployments. With the completion of this transaction, eVergance will operate as an independent subsidiary of KANA.

CDC Software, a wholly owned subsidiary of CDC Corporation and a global provider of industry-specific enterprise software applications and consulting services, today announced the acquisition of Syndmail, an email marketing and communication solution, from Red Clay Consulting, entirely built using the Pivotal CRM tool set.

CDC Software, a wholly owned subsidiary of CDC Corporation (NASDAQ: CHINA) and a provider of industry-specific enterprise software applications and business services, announced today that it has completed its acquisition of Saratoga Systems, a leading provider of vertical CRM solutions for large, global enterprises.

Frankfurt Stock Exchange-listed update software AG, one of Europe’s leading providers of premium CRM solutions with its headquarters in Vienna (www.update.com), has taken over 100 percent of German CRM specialist ORGAPLAN Software GmbH (www.orgaplan.de). The deal was closed in Cologne on Thursday, April 26, 2007. The acquisition process was conducted with the involvement of aspect corporate advisors GmbH, an independent M&A advisory company seated in Bad Honnef. The purchase price in the amount of EUR 5.8 million will be paid on the basis of a 2-year earn-out model. With this takeover, update is continuing its strategy of sector focussing and is consistently expanding its technology and competence leadership in CRM systems for the financial services segment. “By merging ORGAPLAN with the currently existing competence center for financial services, update will have the largest customer base in the German banking market and, at the same time, the most comprehensive portfolio of tailored CRM solutions for the banking & finance sector,” explained update CEO Thomas Deutschmann. “The acquisition is a further step in our strategy of growth through sector focussing. At the same time, update is playing an active part in the consolidation process in the CRM market.”

CDC Software, a wholly owned subsidiary of CDC Corporation and a provider of industry-specific enterprise software applications and business services, announced today that it has signed a definitive merger agreement with Saratoga Systems, a leading provider of CRM solutions for large, global enterprises. The Saratoga CRM solutions are designed for specific vertical industries that are additive and complementary to the vertical industries already addressed by current CDC Software solutions. The acquisition is expected to be completed within approximately two weeks.