CRM News and Resources

G&A Partners, a fully-integrated Houston-based Human Resource (HR) and administrative services company, announced today that it has launched a new Customer Care Center. G&A’s “high touch” and “high tech” service center will allow the firm to deliver better support to the nearly 250 small to mid-size Texas companies that rely on G&A to provide such integral administrative functions as human resources, employee benefits, workers compensation, payroll, and financial reporting.

VOICE Days 2007 — Today at VOICE Days 2007, VoiceObjects, the leading provider of adaptive self-service phone portals, announced that Versatel selected VoiceObjects to power its new customer care self-service phone portal. Versatel, one of Germany’s largest telecommunications providers, now uses VoiceObjects’ award-winning phone application server software suite to automate and manage a broad range of customer service and support requests. The new, automated self service portal supports Versatel handling significant customer growth. Despite the increase in customers, Versatel’s live agent support costs have remained flat as more customers access the self-service phone portal and self-service automation rates continue to improve.

Gold Mobile, a leading mobile application solutions provider, today announced the launch of Chat Goblin, a web-based desktop application that allows customer service professionals to easily communicate one-to-one to mobile consumers via text message. Chat Goblin, compatible with all major wireless carriers, can be integrated with existing customer relationship management (CRM) software.

Cisco® today announced, with the support of salesforce.com (NYSE: CRM), the availability of the Cisco Unified CallConnector for salesforce.com. The fully integrated Cisco Unified Communications and Salesforce customer relationship management (CRM) solution is designed for small and medium-sized businesses (SMBs), branch offices, and remote workers. Its easy-to-use call-control features help increase the productivity of all users, from salespeople wishing to easily document customer interactions to customer service representatives looking to deliver an improved customer experience.

CosmoCom(TM), the leading provider of next generation, IP-based contact center technology, and Neocase Software, the collaborative customer operations specialists, today announced a global partnership to create the first complete virtual customer service center platform. Neocase and CosmoCom have integrated CosmoCall Universe(TM), a comprehensive contact center platform, and Neocase 10, Neocase’s flagship collaborative customer service application, [...]