CRM News and Resources

DUBLIN, Ireland–(BUSINESS WIRE)–Research and Markets (http://www.researchandmarkets.com/reports/c89167) has announced the addition of “IT Support, CRM & Business Process Services in the US” to their offering.

NEW YORK–(BUSINESS WIRE)–Analysts at Tier1 Research (T1R) find in a new report that since software as a service (SaaS) can be a cost-effective delivery method for software functionality, it is rapidly gaining acceptance. Nowhere has this adoption been more evident than in customer relationship management (CRM) – a front-end customer-facing platform consisting of sales automation, marketing automation and customer service. While the on-premise enterprise CRM market has reached relative maturity and is expected to experience annualized growth of 6.2% through 2010, the on-demand CRM market is expected to grow at a compound annual rate of 41.0% through 2010.

VANCOUVER, BRITISH COLUMBIA–(Marketwire - April 3, 2008) - Vitrium Systems, leading provider of enhanced electronic document technologies, today announced that top analyst firm Gartner has named Vitrium’s docmetricsTM (http://www.docmetrics.com/index.aspx) application in a new research report. Gartner’s Cool Vendors in CRM Marketing and Analytics, 2008 evaluates four vendors and names Vitrium as an innovative marketing technology vendor.

BOSTON, MA–(Marketwire - April 2, 2008) - Aberdeen, a Harte-Hanks Company (NYSE: HHS), research reveals that Best-in-Class small and medium enterprises (SMEs) are pressured by fragmented customer data and have implemented processes and adopted technologies to provide the sales force with complete and accurate customer and prospect information. This news comes from the recent Aberdeen benchmark report titled “CRM in SME: Sized to Fit” (March 2008) in which over 120 organizations were surveyed to identify the strategies, capabilities and enablers that Best-in-Class firms are using to improve the performance of their sales force.

DUBLIN, Ireland–(BUSINESS WIRE)–Research and Markets (http://www.researchandmarkets.com/reports/c86662) has announced the addition of Datamonitor’s new report: Customer Relationship Management in Global Insurance (Executive Presentation) to their offering.