CRM News and Resources

DUBLIN, Ireland–(BUSINESS WIRE)–Research and Markets (http://www.researchandmarkets.com/reports/c85627) has announced the addition of “Customer Relationship Management Software Spending through 2012 in Insurance Western Europe (Databook)” to their offering.

CHICAGO, March 5 /PRNewswire/ — Sonoma Partners, experts in implementing and customizing Microsoft(R) CRM (Customer Relationship Management) solutions, announced the publication of Working With Microsoft(R) Dynamics(TM) CRM 4.0, an authoritative guide to Microsoft’s newest release of the software.

Research and Markets (http://www.researchandmarkets.com/reports/c81602) has announced the addition of Datamonitor’s new report: Understanding the Opportunities for CRM In Global Insurance (Market Focus) to their offering.

RightNow(R) Technologies (Nasdaq: RNOW) was selected by a panel of industry experts
from Forrester Research, Inc., Yankee Group, and Service and Support
Professionals Association (SSPA), as the SearchCRM.com 2007 Product of the
Year award recipient for its enterprise-class on demand customer
relationship management (CRM) solution. RightNow was labeled a “pioneer in
the SaaS CRM space” and was selected in the Enterprise Suite category
because of its “strength in multi-channel integration and strong customer
knowledge base technologies that support customized customer experiences.”

Dovarri, Inc. (PINKSHEETS: DVAR) announced today the results of a confidential report commissioned by one of the top computer manufacturing companies, that strongly recommends marketing Dovarri’s Customer Relations Management (CRM) and Sales Force Automation (SFA) software as its own, also known as rebranding. The private report analyzed the national CRM market and major players, and was compiled by Forrester Research, Inc., the nationally recognized business research firm. CRM software develops stronger customer relationships by identifying and managing customers’ needs; SFA regulates the sales cycle by automating sales tasks, managing customer interactions, and analyzing sales forecasts and performance.