CRM News and Resources

GAITHERSBURG, MD–(Marketwire - April 21, 2008) - BroadSoft Inc., a leading provider of VoIP application software, announced today that Technology Marketing Corporation’s (TMC®) Unified Communications magazine (www.uc-mag.com) has named BroadSoft’s Unified Connector for Salesforce the Product of the Year. The Unified Connector for Salesforce is a Web 2.0 mashup of BroadSoft’s BroadWorks® VoIP application platform with the leading web-based customer relationship management (CRM) application.

NASHVILLE, TN–(Marketwire - April 22, 2008) - Sitel, a leading global business process outsourcing (BPO) provider, today announced that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine has named Sitel’s global sourcing offering a recipient of the 2008 CRM Excellence Award.

BEDFORD, MA–(Marketwire - April 21, 2008) - Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine (www.cismag.com) has named Empirix’s Hammer Performance Assurance for Siebel service as a recipient of the 2008 CRM Excellence Award.

BOZEMAN, Mont., April 23 /PRNewswire-FirstCall/ — CRM Magazine awarded
RightNow(R) Technologies (Nasdaq: RNOW) three 2008 Service Leader awards
for its on demand customer relationship management (CRM) solutions. For the
fifth year in a row, RightNow won the Web Self-Service category, based on
strong analyst ratings for customer satisfaction, depth of functionality,
and company direction. RightNow is also the inaugural winner of a new
category, Web Interaction Management, for the delivery of exceptional
customer support via multiple channels: email, chat, and phone.

BOSTON–(BUSINESS WIRE)–Coveo Solutions Inc., a global provider of search-powered information access solutions, today announced that CRM magazine named Coveo one of the “Rising Stars of 2008” in its CRM Service Awards: (www.destinationcrm.com/articles/default.asp?ArticleID=7803).