CRM News and Resources

MELVILLE, N.Y.–(BUSINESS WIRE)–Following the launch of its next-generation, enterprise workforce optimization suite in December, Verint® Systems Inc. (PINK SHEETS: VRNT) today announced that it has been awarded top honors with CRM magazine’s prestigious 2008 Service Leader Award in the workforce optimization suite (WFO) category. The company and its Verint Witness Actionable Solutions™ business line led across all three evaluation criteria – reputation for customer satisfaction, reputation for depth of functionality and reputation for company direction. The results also were based on a blend of weighted criteria comprising analyst ratings, corporate advances and financial strength.

SALT LAKE CITY–(BUSINESS WIRE)–Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, announced today that its Engage platform has received a 2008 CRM Excellence Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.

GREENVILLE, S.C–(BUSINESS WIRE)–Customer Effective, a Microsoft Gold Certified Partner and implementer of Microsoft Dynamics CRM, announced it was named top reseller of Scribe Software for 2007. Scribe Software provides configurable data migration and integration software solutions for CRM implementations in order to help employees within an organization share customer data for more effective critical business processes and decisions. Customer Effective was recognized for generating more revenue than any other Scribe partner in 2007 for Microsoft Dynamics CRM implementations.

CINCINNATI–(BUSINESS WIRE)–Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that, for the third consecutive year, it has been recognized by Customer Relationship Management (CRM) magazine as a service leader in outsourcing in its “2008 Service Awards” issue - its fifth annual review of industry innovation and success. In making the award, CRM referred to Convergys’ strong customer satisfaction rating – scoring 4.5 out of 5 – and efforts to explore opportunities in Spanish-speaking markets.

SAN FRANCISCO, CA–(Marketwire - April 14, 2008) - InsideView today announced it has been named a recipient of Beagle Research Group’s 2008 WizKid Award. Since 2004, the WizKid award has annually recognized some of the best and brightest leaders in CRM. This year, InsideView was one of seven companies honored for reinventing business processes in their specific industries.