CRM News and Resources

myCRMcareer.com, the world’s first online social network dedicated to developing the careers of CRM professionals, is pleased to announce “Experience on the EDGE,” a twice weekly podcast series hosted by Paul Greenberg, one of the most influential authors, analysts and thought-leaders in the CRM industry today. This ground-breaking podcast will be produced from studios near Washington, DC and syndicated internationally to an audience of several million CRM Professionals in Sales, Marketing, Consulting, Corporate Strategy, Customer Support, IT and Professional Services.

Fonality, a leading maker of business phone systems, announced today that it will create the industry’s first phone system that unifies both telephony and customer relationship management (CRM) for small and medium-sized businesses (SMB). As part of the initiative, the company has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific regions.

Frank Hayes has written a great article at ComputerWorld called “Death of a Salesman” that looks into why the whole concept of CRM has fallen off-track. CRM itself is a good business strategy:
After all, the idea behind CRM is solid — maybe even brilliant. Customers are where the money comes from. We all want to [...]