CRM News and Resources

CRM Improvements at Intercall with Salesforce.com

Salesforce.com, the technology and market leader in on-demand customer relationship management (CRM), today announced that InterCall has improved access to customer data for its sales employees using Salesforce. InterCall has also been able to both speed up and increase communications between its inside and outside sales force, enabling the [...]

BearingPoint, Inc.’s new customer identity management practice brings the consulting firm into the CIM arena. Customer Identity Management (CIM) addresses an increasingly important problem facing many companies today: the impact of CRM and customer privacy. As enterprises become more and more reliant on relationship marketing and management, concerns about customer privacy are rising. The legal [...]