CRM News and Resources

The CRM Best Practice Awrds were held at the CRM-expo 2005 in Nuremberg on November 9.
From the news release:
Projects involving the CRM system of update software AG, one of Europe’s leading suppliers of Customer Relationship Management (CRM) software with headquarters in Vienna, picked up no fewer than three prizes at the renowned CRM Best Practice [...]

RightNow Technologies has issued a news release announcing the resounding success of its annual user conference, held last week in Big Sky, Montana.

Just 4% of those polled feel their CRM implementation has delivered all the benefits they anticipated—the same proportion as in the previous year. In contrast, the majority (56%) are lukewarm in their view of the benefits of CRM, claiming to have had only partial success in this area. The respondents have come from www.evaluationcentre.com.

Soffront, Inc. was recently selected as the recipient of the 2005 Entrepreneurial Company of the Year Award in the customer contact center CRM software field for its trailblazing efforts in providing affordable and end-to-end CRM solutions.

Omniture, the largest and fastest-growing provider of on-demand Web analytics, today announced that CRM magazine has awarded Omniture’s customer Frontline Educational Products the prestigious 2005 CRM Elite Leader Award. Frontline has relied on SiteCatalyst™ to measure, manage and drive the effectiveness of their online campaigns — as well as quickly and effectively provide a means to deliver high ROI.