CRM News and Resources

WALTHAM, Mass.–(BUSINESS WIRE)–IMN, provider of the most widely used e-newsletter services for automotive dealerships has partnered with Autobase, Inc., the leading marketing and sales CRM provider and a division of Dominion Enterprises. As per the partnership Loyalty Driver, IMN’s industry-leading e-newsletter, will be included in the Autobase Platinum CRM Program. The all-new Platinum CRM program is a subscription-based solution that gives participating dealers indispensable tools from top solution providers in the automotive space and raises the bar for customer service, employee satisfaction, and higher sales and service revenues for dealerships nationwide.

OLDWICK, N.J.–(BUSINESS WIRE)–A.M. Best Co. has placed the financial strength ratings (FSR) of A- (Excellent) and issuer credit ratings (ICR) of “a-” of Majestic Insurance Company (Majestic) (San Francisco, CA) and Twin Bridges (Bermuda) Ltd. (Twin Bridges) (Hamilton, Bermuda) under review with negative implications. Concurrently, A.M. Best has placed the ICRs of “bbb-” of CRM Holdings Ltd. (CRMH) (Hamilton, Bermuda) (NASDAQ: CRMH), Embarcadero Insurance Holdings, Inc. (San Francisco, CA) and CRM USA Holdings, Inc. (Delaware) under review with negative implications. Additionally, A.M. Best has placed the debt rating of “bb” of the trust preferred securities of CRM USA Holdings Inc. and the “bb” of the surplus notes of Embarcadero Insurance Holdings, Inc. under review with negative implications.

ATLANTA–(BUSINESS WIRE)–Infor today announced the availability of Infor CRM Business Edition, a customer relationship management (CRM) software package designed to meet the specialized sales and service needs of small to mid-sized businesses (SMBs). Infor CRM Business Edition streamlines critical CRM functions, helping sales organizations convert leads into sales and enabling service representatives to nurture customer interactions into long-term profitable relationships.

STAMFORD, Conn.–(BUSINESS WIRE)–Gartner, Inc. and 1to1 Media announced today that they have joined forces to launch the Gartner & 1to1 Customer Awards. The goal of the partnership is to establish a standard of excellence for customer-focused organizations and honor those companies that reach that level by delivering optimal customer experiences. Nominations are now being accepted for the inaugural Awards.

ADDISON, Texas–(BUSINESS WIRE)–DealerAdvance™, Inc. (OTCBB:DLAV), announced today that the company has signed Bill Seidle Nissan to a contract for their WebDA™ hand-held solution. Bill Seidle owns and operates eight new car dealers in Florida with brands including Nissan, Mitsubishi, Suzuki, Kia, Hyundai, and Chevrolet.