CRM News and Resources

SierraCRM Inc. has released a next-generation process management engine for SugarCRM, the
open-source customer relationship management software. The new engine, designed to help users capture more new business and create a “customer-for-life” environment, is offered in both full-featured and “lite,” configurations. The latter, with fewer functions, is available as a
free download.

SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the Customer Self-Service Portal and Knowledgebase for Sugar Professional and Sugar Enterprise customers. The Customer Self-Service Portal and Knowledgebase help companies improve communications with customers while reducing costs by enabling self-service of key CRM business processes.

Centric CRM, developer of the most advanced Open Source Customer Relationship Management (CRM) system available, today announced the release of Centric CRM 4.1, featuring a number of improvements that add both power and productivity to enterprise CRM. Centric CRM 4.1 introduces Action Plans, a new tool that allows a company to quickly establish workflow best practices, as well as expanded support for a total of eleven leading database systems — by far the largest number of any open source CRM product.

SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, has been recognized by the Software & Information Industry Association (SIIA) as a finalist for the 2007 CODiE Awards. Acknowledged as the leading honor for the software and information industry’s finest
products, the CODiE Awards have identified outstanding achievement in software and digital content development for 22 years. Sugar 4.5 is a finalist for “Best Customer Relationship Management Solution” and “Best Open Source Solution.”

Centric CRM, developer of a leading open source Customer Relationship Management (CRM) system, announced today that it has joined other respected open source application providers in establishing the Open Solutions Alliance (OSA), a new, non-profit and vendor-neutral industry organization dedicated to simplifying and expanding the operational landscape for open source business applications.