CRM News and Resources

The march from proprietary to open source software continues with the launch of Shine Live Help, a GPL licensed application for website sales and support. iRadeon, the leading open source software as a service provider, released Shine Live Help to give businesses a free alternative to costly proprietary live help applications such as LivePerson and LiveHelper. Going one step further than its proprietary competition, Shine includes a special integration component for Sugar Open Source CRM, providing a powerful front and backend combination for web-based customer service.

Commence offers industrial companies complete “Freedom of Choice” to select the solutions and platform that best meets the business requirements of manufacturers and distributors. The comprehensive Lean CRM Industrial application suite is available for use on premise or on-demand as a hosted service. Industrial leaders often build departmental Lean CRM solutions with the award winning Commence Lean Industrial CRM Framework. These choices are why so many industrial companies choose Commence as the solution for managing customer relationships. All Commence Industrial solutions support mobile or wireless connectivity and integration to back-office accounting and ERP systems.

Kyliptix Solutions Inc., a leading provider of web-enabled, SaaS-based solutions, today announced the release of its KiBS(TM) CRM application. KiBS CRM is the first application offered within the Kyliptix Integrated Business Suite (KiBS) designed specifically for small- and mid-sized business.

Interview with SugarCRM CEO Roberts
OpenEnterprise Trends interviews SugarCRM’s CEO and founder, John Roberts. He speaks here about SugarCRM and Open Source:
We spend up to 80% of every release cycle writing new Open Source software for our core Sugar Suite release. We only spend about 10% or so of our time working on our SugarCRM Pro [...]

According to an article by Mick Brady, of CRM-Daily, bNitro and SourceForge.net anticipate growing competition from open source CRM solutions, particularly in the small business market.
While in the past, lack of Linux experience, or lack of a server were obstacles for the small business looking to benefit from freeware web based CRM applications like [...]