CRM News and Resources

REDMOND, Wash., April 22 /PRNewswire-FirstCall/ — Microsoft Corp.
today announced the general availability of Microsoft Dynamics CRM Online,
an on-demand customer relationship management service hosted and managed by
Microsoft. The new Internet service delivers a full suite of marketing,
sales and service capabilities through a Web browser or directly into
Microsoft Office and Outlook.

SAN MATEO, Calif. and MASON, Ohio, April 17 /PRNewswire-FirstCall/ — NetSuite Inc. NYSE: N, a leading vendor of on-demand, integrated business software suites that provide Accounting / ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce software for small business, medium-sized organizations and divisions of large companies, announced that Domin-8 Enterprise Solutions, the leading provider of integrated business software and solutions for the residential property management industry, has completely integrated its business operations on NetSuite OneWorld. With the order and stability NetSuite’s end-to-end solution provides, Domin-8 has successfully integrated several acquired businesses in a short period of time, saving $300,000 in salary costs through efficiency and automation. To do this, it had to replace its legacy Microsoft Dynamics GP (Great Plains), and other CRM products, such as Salesforce.com, that it inherited from the acquired companies. Domin-8 relies now on NetSuite as its business operations solution. Sales, marketing, accounting, analysis, reporting, multi-geography and multi-currency management are all managed through NetSuite OneWorld and the company is now implementing customer maintenance and automated renewals tracking. For more information on this story please visit http://www.netsuite.com/domin-8.

CUPERTINO, Calif.–(BUSINESS WIRE)–SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced that IBM’s WebSphere sMash, a platform for developers to build and run dynamic Web 2.0-based applications, has been named “Project of the Month” on SugarForge.org, SugarCRM’s community development Web site. WebSphere sMash is a new Web 2.0 offering announced at IBM Impact 2008, the annual SOA customer and partner event held in Las Vegas, NV.

PHOENIX–(BUSINESS WIRE)–Infusion Software, the leader in eMarketing software for entrepreneurs, today announced the company has changed its name to Infusionsoft. The company’s leading web-based tool, formerly known as Infusion CRM, will now be known as Infusionsoft.

DENVER–(BUSINESS WIRE)–OpenSpan, Inc., the enabler of the New Enterprise Desktop, today announced that OpenSpan has joined the Oracle® PartnerNetwork, a global business network of more than 19,500 companies who deliver innovative software solutions based on Oracle software. Being a member enhances OpenSpan’s ability to provide dynamic integration of Oracle Customer Relationship Management (CRM) with legacy applications, thereby helping enterprises integrate and automate business process workflows. At present, the OpenSpan Platform has been licensed for use with Oracle’s Siebel CRM applications on nearly 20,000 desktops.