CRM News and Resources

IBM has benchmarked the performance of Infor CRM Epiphany beyond 10,000 concurrent users in a real world test. The evaluation verifies the scalability and performance of the industry-leading CRM solution for the most demanding and high-volume global implementations. IBM’s scalability metrics benchmark tested Infor CRM Epiphany Sales and Service on their WebSphere application server, exceeding 10,000 concurrent users without any failures in a six hour test run.

Commence offers industrial companies complete “Freedom of Choice” to select the solutions and platform that best meets the business requirements of manufacturers and distributors. The comprehensive Lean CRM Industrial application suite is available for use on premise or on-demand as a hosted service. Industrial leaders often build departmental Lean CRM solutions with the award winning Commence Lean Industrial CRM Framework. These choices are why so many industrial companies choose Commence as the solution for managing customer relationships. All Commence Industrial solutions support mobile or wireless connectivity and integration to back-office accounting and ERP systems.

(BusinessWire) HMC (Hospitality Marketing Concepts), the leading solution provider of loyalty membership programs, has launched a new release of ClubCentral CRM 4.0, its proprietary Web-based Customer Relationship Management application.
ClubCentral CRM was specifically designed for the hospitality industry to give hoteliers the marketing edge that can put them ahead of their competition. It is a perfect [...]

The on-demand CRM marketplace is heating up, with SAP preparing to wade into battle with Salesforce.com, and IBM increasing its focus on the hosted applications sector with the launch of programs designed to support developers and marketers of Web-based enterprise software.
SAP Readies On-Demand CRM
Excerpt:

Many industry observers say SAP is becoming increasingly concerned as Salesforce.com [...]

In this excellent article, What you need to know before migrating procurement apps to the Web, Jeff Scheidel of Kavado Inc. describes ways to evaluate Web-based applications before your organization makes that crucial move from your current private network to an online CRM solution.
While the article primarily discusses procurement applications, Scheidel’s suggestions are helpful for [...]