CRM News and Resources

New York Community Bank has signed on with Online Resources Corp for a suite of services including customer relationship management. Community banks can use such services to aggressively grow the online component of CRM strategies.
The company offers the following benefits of banking CRM:
Online Resources will also integrate its unique ICM relationship management services into New [...]

Interview with SugarCRM CEO Roberts
OpenEnterprise Trends interviews SugarCRM’s CEO and founder, John Roberts. He speaks here about SugarCRM and Open Source:
We spend up to 80% of every release cycle writing new Open Source software for our core Sugar Suite release. We only spend about 10% or so of our time working on our SugarCRM Pro [...]