CRM News and Resources

Talisma, vendor of CRM tools and applications, has acquired KnowledgeBase.net, provider of knowledge management software in the customer support field. The acquisition broadens Talisma’s CRM product and service offerings.
“Since last year, Talisma’s powerful Multi-channel CRM business expertise and KnowledgeBase.net’s leadership in Knowledge Management have already produced a strong combined solution for customers around the world. [...]

As businesses continue the search for effective implementation of call center CRM and application of customer relationship strategy call center service practices, the major CRM application vendors appear to be listening.
Siebel recently released the latest version of its CRM OnDemand, which now sports the option to include complete call-center capabilities, helping enterprises implementing combined call [...]

Forrester Research has released a new report on using simulations for building employee skills. Many CRM applications are now packaged with simulations support, and the report predicts that simulations will become a mainstream e-learning tool for employee training.
Link: Forrester

No matter the industry - from banks and banking, other financial services, health care services, automotive dealerships, to many small and medium sized businesses - organizations today are fueling the current CRM market growth statistics.
Implementation of a CRM strategy - both applications and training - is not something to be taken lightly, however. Often, [...]

Since the release of Microsoft’s CRM product back in early 2003, businesses have been looking forward to upgrades to Microsoft CRM and add ons. Initially scheduled for release last year, Microsoft had pushed the release date forward to this year.
Those who had been optimistically anticipating the release of Microsoft CRM 2.0 this month, (and those [...]