CRM News and Resources

Siebel’s compensation committee has approved the adoption of an employee retention benefits program, providing plans for employees at various levels. Read more:
Siebel discloses employee retention program
Excerpt:
Under the plans, eligible employees will receive certain severance benefits during the period that begins three months before a change of control and ends one year following a change of [...]

The on-demand CRM marketplace is heating up, with SAP preparing to wade into battle with Salesforce.com, and IBM increasing its focus on the hosted applications sector with the launch of programs designed to support developers and marketers of Web-based enterprise software.
SAP Readies On-Demand CRM
Excerpt:

Many industry observers say SAP is becoming increasingly concerned as Salesforce.com [...]

More CRM adoptions in the news:
Johnson & Wales University Selects edGenuiti’s Multi-Campus and Multi-Channel CRM for Higher Education
edGenuiti Worldwide, producer of enterprise software designed specifically for higher education, was chosen by Johnson & Wales University to unify all their campuses recruitment operations while managing and delivering all their traditional print and on-line communications.

Source: PRNewswire
Midsize Law [...]

In Do You Need CRM? 10 Questions to Guide Your Customer Relationship Management Strategy, Geoff Ables guides companies uncertain about implementation of CRM.
The article covers questions designed to help you decide whether a CRM solution is the right choice for your organization, and if so, how to choose a system that will meet your [...]

As we noted in a previous post, Fiserv Inc. has released its new Enterprise Relationship Management (ERM) Suite, targeted towards the banking and financial services sector.
A few more offerings have crossed our desk today:
Siemens releases Version 6.5 of its HiPath® ProCenter Agile and ProCenter® Standard contact center applications:
The Siemens HiPath ProCenter V6.5 portfolio enables enterprises [...]