CRM News and Resources

Here’s CRM News and Resources’ latest round-up of “Who’s using what”:
Horizon Healthcare Services, Inc.
Siebel Systems, Inc., the leading provider of customer-facing solutions, today announced that Horizon Healthcare Services, Inc. was ranked number one for Member Experience by independent research firm Synovate. The survey evaluated 62 healthcare markets, and Horizon’s performance advantage over its New Jersey [...]

In Vendors add Linux systems management functions, Paul Korzeniowski discusses systems management tools and support for organizations running CRM apps on a Linux server. The article ends with a discussion of the Web Services Distributed Management (WSDM) standard, which with support from application software tool suppliers, could bridge the current standards gap.
Read the article here.

Fiserv Customer Centered Solutions, the CRM division of Fiserv Inc., has released an extensive ERM (Enterprise Relationship Management) Suite. From the press release:
Built exclusively for the financial industry, the ERM Suite is a CCS flagship product and serves CRM needs across Fiserv’s major business lines of banking, credit unions, lending and insurance.
Leveraging the latest [...]

In this excellent article, What you need to know before migrating procurement apps to the Web, Jeff Scheidel of Kavado Inc. describes ways to evaluate Web-based applications before your organization makes that crucial move from your current private network to an online CRM solution.
While the article primarily discusses procurement applications, Scheidel’s suggestions are helpful for [...]

Roy Gough has a great article over at ecademy.com titled A Real CRM Strategy or Just Tracking Customers? He describes the difference between CRM and plain contact management, and touches on the following issues:

What exactly is CRM?
What does CRM involve?
What are the challenges of implementing a CRM strategy?
How is CRM effectively implemented?
What is an [...]