CRM News and Resources

Integration of voice technology: RightNow Technologies is making a concerted effort to integrate its CRM software with voice applications.
From SearchCRM:
RightNow is making eight new voice applications available around its Service module including voice access to the knowledge base, a voice incident management system, location finder, order status, repair tracking, refund status, password reset and customer [...]

The first CRMGuru Summit Awards for CRM Solution Excellence were recently awarded in the following categories:
* Large Enterprise Multi-Function CRM: Oracle’s PeopleSoft CRM
* Small-Medium Business Multi-Function CRM: Onyx
* Marketing Automation: SPSS
* Sales Force Automation: Salesforce.com
[...]

Here’s our roundup of this week’s latest CRM articles online. This week’s articles talk about the importance of people and processes in CRM, CRM in the tourism industry in the Cayman Islands, and CRM and the small to mid-size business sector in Malaysia:
Key to CRM Success Found in People, Processes
From EWeek:
” Too many companies, including [...]

Quick takes:
SolidWorks Drives Aggressive Growth Strategy with Siebel CRM Solutions
Siebel Systems, Inc., the leading provider of customer-facing solutions, today announced that SolidWorks Corporation, a Dassault Systemes S.A. company, has successfully deployed Siebel solutions as part of its strategy to unify business processes and enterprise systems to effectively serve employees, partners, and customers in a personalized [...]

Latest CRM announcements from Cisco Systems (customer contact solutions) and Salesboom (Microsoft Outlook integration software).