CRM News and Resources

RightNow Technologies has issued a news release announcing the resounding success of its annual user conference, held last week in Big Sky, Montana.

Bigknowledge has won a major contract from Yellow Pages Group to deliver a bilingual blended training solution for Siebel 7.7 This solution includes both eLearning basic navigation of Siebel 7.7 and the development of in class training materials.
Bigknowledge will create e-Learning and instructor lead deliverable to be deployed to over 1000 Yellow Pages Group employees [...]

This week’s collection of the latest CRM articles online focus on the health care industry, the travel, tourism and hospitality industry, integrating CRM for enhanced data quality, SAP’s midmarket sweep for customers against rivals Microsoft and Oracle, Allied Home Mortgage’s hosted CRM deal with Entellium and Onyx’s offer of service credits to entice customers wanting to migrate from other CRM platforms:

With the Internet protocol (IP)-based contact centers poised to take over, the interaction customer relationship management (ICRM) market is on the threshold of a new trend.
Enterprises are reaching the end of their product lifecycle in the Asia Pacific markets, and hence, replacements of existing applications such as automatic call distributor (ACD) with IP-ACD solutions have gained priority.

Siebel Systems, Inc., a leading provider of customer-facing solutions, today announced that Acuity Brands Lighting has successfully implemented the first phase of its Siebel CRM OnDemand initiative to centralize customer information and make it available across all sales, marketing, and service groups.