CRM News and Resources

When: October 31 - November 2, 2005
Where: Sheraton San Diego Hotel & Marina, San Diego, CA.
Details:
After years of cost cutting, businesses have gained all they can through tight budgets. Organizations are now turning their attention to creating value through a truly customer-centric environment which enables them to acquire, retain, and cross sell customers effectively. [...]

Siebel Systems, Inc., a leading provider of customer-facing solutions, today announced that Priority Health, an award-winning health insurance provider serving western Michigan, has selected Siebel CRM OnDemand to support the launch of a new business unit designed to provide customers with innovative Medicare coverage.

Siebel Systems, Inc., a leading provider of customer-facing solutions, today announced the availability of Siebel CRM Professional Edition 7.8. Siebel CRM Professional Edition 7.8 also provides cost-effective access to advanced call center functionality through integration with Siebel’s hosted contact center and delivers built-in best practices to increase sales, service, and marketing effectiveness.

Just 4% of those polled feel their CRM implementation has delivered all the benefits they anticipated—the same proportion as in the previous year. In contrast, the majority (56%) are lukewarm in their view of the benefits of CRM, claiming to have had only partial success in this area. The respondents have come from www.evaluationcentre.com.

Atlas Travel International has just developed a new corporate customer relationship management (CRM) system called Common Knowledge\Profiler that is designed to track, manage and synchronize client data. Two of the key benefits of the Common Knowledge\Profiler are its bidirectional synchronization capabilities designed to keep GDS profiles and in-house agency databases in sync and its ability to handle unique travel industry requirements.