CRM News and Resources

CosmoCom(TM), the leading provider of next generation, IP-based contact center technology, and Neocase Software, the collaborative customer operations specialists, today announced a global partnership to create the first complete virtual customer service center platform. Neocase and CosmoCom have integrated CosmoCall Universe(TM), a comprehensive contact center platform, and Neocase 10, Neocase’s flagship collaborative customer service application, [...]

Aptela, the leading provider of Internet-based communications technology, has unveiled its enhanced communications service offering, a powerful VoIP service with call center functionality. The service, called Aptela Dispatch, is an automated call distribution (ACD) service that allows business customers to recognize, answer and route incoming calls, enabling powerful real-time communications for sales and support team [...]

Empirix(R) Inc., which helps organizations adopt complex communications solutions with confidence, launched the first quality assurance solution for contact center call-recording systems. OneSight for Call Recorder Assurance proactively identifies failed or degraded call recording, logging and call archival while providing measurements for recorded call quality. Contact centers, particularly in the financial services market, can now [...]

Salesforce.com, the technology and market leader in on-demand customer relationship management (CRM), today announced that Convio, Inc., a leading provider of on-demand software and services to help nonprofit organizations use the Internet for driving fundraising, advocacy and other forms of support, has added Salesforce Service & Support to its existing Salesforce SFA application. Using the [...]

NetSuite, Inc., the leader in on-demand business software suites, today announced that within six months of implementation of NetSuite, Portland, Ore.-based Learning.com has achieved immediate results by accelerating business processes 15 fold and is on track to double its business from the previous year. With NetSuite, Learning.com has automated revenue recognition, which eliminated data-entry errors [...]