CRM News and Resources

FireSocket, a growing software company serving automotive dealers, today announced significant enhancements to its enterprise-wide customer relationship management (CRM) platform, DealerSocket. The upgrade focuses on the automotive service department and includes dynamic appointment scheduling, service management and follow up support tools that promise to optimize a critical but often neglected part of a dealer’s business operations.

NetSuite, Inc., the leader in on-demand business software suites, today announced PRM+ in its flagship NetSuite product and in NetSuite CRM+. The new breakthrough capabilities include partner commissions and collaborative order management for increased forecast visibility and seamless direct and channel Customer Relationship Management (CRM). Because of NetSuite’s back-office capabilities, today’s new PRM+ release breaks the final barrier to making selling partners a fully integrated part of an organization’s sales process. For more information on NetSuite Partner Relationship Management (PRM+), please visit: www.netsuite.com/PRM

Graham Technology, a provider of customer-oriented business software and services, today announced the launch of ciboodle, a highly flexible customer relationship management software bundle for the multi-channel contact centre.

Pivotal Corporation, a leading Customer Relationship Management solution provider and the CRM division of CDC Software, the enterprise software company of CDC Corporation (NASDAQ: CHINA), today announced Mellon Asset Management, a provider of investment management products and services, has achieved significant financial savings estimated by Mellon to be worth £500,000 in infrastructure and software and £250,000 in support (a) in just two months following its implementation of the Pivotal Customer Relationship Management (“CRM”) solution from Pivotal.

Microsoft Corp. today announced that Microsoft Dynamics(TM) CRM 3.0 has won CRM Magazine’s 2006 CRM Market Leader Awards in both the Midmarket Suite CRM and Small Business Suite categories. Brad Wilson, general manager of Microsoft CRM, has also won the magazine’s CRM Influential Leader Award for the second consecutive year. These awards, as well as a new report published by Gartner Inc. on Microsoft CRM, follow the recent announcement of over 100 percent growth for Microsoft CRM in the past fiscal year. This includes over 50,000 new customer seats and major multithousand-seat enterprise wins in the last quarter, and validates the rapid growth of the product across all segments, geographic regions and industries.