CRM News and Resources

Commence offers industrial companies complete “Freedom of Choice” to select the solutions and platform that best meets the business requirements of manufacturers and distributors. The comprehensive Lean CRM Industrial application suite is available for use on premise or on-demand as a hosted service. Industrial leaders often build departmental Lean CRM solutions with the award winning Commence Lean Industrial CRM Framework. These choices are why so many industrial companies choose Commence as the solution for managing customer relationships. All Commence Industrial solutions support mobile or wireless connectivity and integration to back-office accounting and ERP systems.

SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the availability of Sugar University, an educational resource for SugarCRM end-users and administrators. Sugar University offers online, self-paced training as well as personalized, instructor-led web-based learning sessions. Sugar University is available today and can be found at http://university.sugarcrm.com .

Pivotal Corporation, a leading Customer Relationship Management (CRM) solution provider and the CRM division of CDC Software, the enterprise software company of CDC Corporation, today announced that medical device manufacturer Lake Region Manufacturing is using Pivotal CRM to help deliver superior customer service and drive significant cost-savings throughout their business. Optimizing customer relationships and streamlining the company’s quotation and contract management processes, Pivotal CRM provides Lake Region with greater visibility into its business, resulting in significant improvements in operational efficiencies.

Kyliptix Solutions Inc., a leading provider of web-enabled, SaaS-based solutions, today announced the release of its KiBS(TM) CRM application. KiBS CRM is the first application offered within the Kyliptix Integrated Business Suite (KiBS) designed specifically for small- and mid-sized business.

Cognos, the world leader in business intelligence and performance management solutions, today announced it has been listed as one of CRM magazine’s “CRM Market Leaders” for 2006. Being named under the category of CRM analytics, Cognos garnered top recognition in the BI and performance management industry. This is the fourth straight year that Cognos has been named to the CRM Market Leaders listing.