CRM News and Resources

Sage Software announced today that Quest TruTec, a provider of advanced measurement, performance modeling and process solutions, is using SageCRM.com and Sage MAS 200 ERP to increase information sharing among remote sales, marketing and customer support employees. With SageCRM.com and Sage MAS 200 ERP, Quest TruTec has tracked a 20 percent increase in the number of sales opportunities that the company closes and increased revenue per technical advisor.

Saratoga Systems today announced that its Saratoga CRM 6.5.3 was selected by ISM Inc., Customer Relationship Management (CRM) and Real-Time Enterprise strategic advisors, as a Top 15 CRM Enterprise Software Award for 2007. This is the sixth year that ISM has selected Saratoga Systems to receive its Top 15 Award list.

Verticals onDemand, a leading provider of industry-specific onDemand CRM solutions delivered on the Salesforce Platform, announced today that its first product suite will be tailored for biotechnology and pharmaceutical companies. VBioPharma ushers in the era of onDemand software for this currently underserved industry segment.

Oracle today announced that its Siebel CRM applications have been positioned in the Leader Quadrant of the 2007 Gartner Customer Relationship Management (CRM) Customer Service Contact Center Magic Quadrant.(1) Gartner’s Magic Quadrant positions vendors in a particular market segment based on their completeness of vision and ability to execute that vision.

RightNow(R) Technologies today announced that Internet Yellow Pages leader YP Corp. is using RightNow’s complete on-demand customer service, sales, and marketing solutions suite to support its growth strategy and reduce overhead costs.