CRM News and Resources

Research and Markets (http://www.researchandmarkets.com/reports/c54355) has announced the addition of “Pharmaceutical Customer Relationship Management: Developing and Improving CRM” to their offering.

Infusion Software (www.infusionsoft.com), a leading provider of on-demand “active” CRM” and marketing automation software built for growing small businesses, today announced Version 5.0, the latest release of its flagship product Infusion CRM. This newest version releases amongst rapidly growing adoption and demand for web-based software in business.

CDC Software, a wholly owned subsidiary of CDC Corporation (NASDAQ: CHINA) and a provider of industry-specific enterprise software applications and business services, announced today that it has completed its acquisition of Saratoga Systems, a leading provider of vertical CRM solutions for large, global enterprises.

Frankfurt Stock Exchange-listed update software AG, one of Europe’s leading providers of premium CRM solutions with its headquarters in Vienna (www.update.com), has taken over 100 percent of German CRM specialist ORGAPLAN Software GmbH (www.orgaplan.de). The deal was closed in Cologne on Thursday, April 26, 2007. The acquisition process was conducted with the involvement of aspect corporate advisors GmbH, an independent M&A advisory company seated in Bad Honnef. The purchase price in the amount of EUR 5.8 million will be paid on the basis of a 2-year earn-out model. With this takeover, update is continuing its strategy of sector focussing and is consistently expanding its technology and competence leadership in CRM systems for the financial services segment. “By merging ORGAPLAN with the currently existing competence center for financial services, update will have the largest customer base in the German banking market and, at the same time, the most comprehensive portfolio of tailored CRM solutions for the banking & finance sector,” explained update CEO Thomas Deutschmann. “The acquisition is a further step in our strategy of growth through sector focussing. At the same time, update is playing an active part in the consolidation process in the CRM market.”

Sage Software announced today that Technology Marketing Corporation (TMC)’s Customer Inter@ction Solutions® magazine (www.cismag.com) has named the SageCRM/SageCRM.com solution as recipient of a 2007 CRM Excellence Award. The Eighth Annual CRM Excellence Awards were selected on the basis of winning products’ capabilities to extend their value across the entire customer lifecycle. Customer Inter@ction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.