CRM News and Resources

SAP AG today announced that Dow Corning Corporation, a leading manufacturer of silicon-based technology and innovation solutions for more than 25,000 customers in dozens of industries worldwide, has adopted SAP(R) Customer Relationship Management (SAP CRM) and SAP NetWeaver(R) as the foundation to unify its customer-facing business processes on a single, integrated SAP application platform. SAP and Cognizant have supported Dow Corning’s transformation from a product-focused supplier into a customer- focused “solutions” company that collaborates with customers to solve business problems, seize new opportunities and find faster, better ways to achieve business goals.

Maximizer Software Inc., the world’s leading provider of affordable and easy-to-use Customer Relationship Management (CRM) software applications, today announced that the editors of Customer Interaction Solutions Magazine have awarded Maximizer the publication’s annual ‘CRM Excellence Award’ for the successful Maximizer deployment at a major North American Resort Real Estate Marketer.

Maximizer Software Inc., the world’s leading provider of affordable and easy-to-use Customer Relationship Management (CRM) software applications, today announced the signing of a new strategic agreement with sales effectiveness and performance research firm, ES Research Group (ESR). Under the terms of the agreement, Maximizer and ES Research will cooperate to expand the ecosystem of software options and sales effectiveness and performance services available to American sales leaders.

Infor today announced enhancements to its Infor CRM Epiphany product line to allow integration of CRM functionality with the latest releases of Avaya, Lotus Domino, and Crystal Reports. Infor CRM Sales 7.0.2 and Infor CRM Service 7.0.2 are now certified to support these platforms as Infor continues to evolve CRM Epiphany to meet the needs of its customers.

IBM has benchmarked the performance of Infor CRM Epiphany beyond 10,000 concurrent users in a real world test. The evaluation verifies the scalability and performance of the industry-leading CRM solution for the most demanding and high-volume global implementations. IBM’s scalability metrics benchmark tested Infor CRM Epiphany Sales and Service on their WebSphere application server, exceeding 10,000 concurrent users without any failures in a six hour test run.