CRM News and Resources

Laserfiche®, an electronic document management system (EDMS) firm, today announced its integration with CRM Software (Junxure), a total office management package for investment advisory firms. The availability of this integration is important to financial services firms because it streamlines their business processes.

Luxoft, Russia’s largest provider of high-end IT outsourcing services and product development announced today that Deutsche Bank, one of its leading financial industry clients, was recognized with an Applied Innovation Award in Manhattan on October 23, 2007 for the ground-breaking CRM development project the two companies have partnered on over the past several years.

BroadSoft, Inc., a leading provider of VoIP application software, today announced that it has completed a “mash-up” of its BroadWorks® VoIP application platform with salesforce.com, the market and technology leader in on-demand business services. The new joint solution will enable enterprise users to integrate the BroadWorks VoIP platform directly into salesforce.com’s customer relationship management (CRM) applications, allowing users to access click-to-dial, recorded-call logging and other advanced voice features.

Inetium, a leader in providing Microsoft Dynamics™ CRM (Customer Relationship Management) solutions, and WebTrends, a leading provider of consumer-centric analytics and marketing intelligence solutions, announced a partnership that enables customers to increase efficiencies in capturing both online and offline customer behavior by integrating WebTrends Marketing Lab 2 with Microsoft Dynamics CRM. As part of this partnership, Inetium will provide on-site product implementation expertise to customers deploying the integrated solution.

Verticals onDemand satisfied an important pharmaceutical sales rep need today by integrating best-in-class customer master functionality from Alliance Consulting into its flagship VBioPharma™ Customer Relationship Management (CRM) application. Also SaaS-based, Alliance’s Master Data Exchange (MDX) customer master solution cleans and de-dupes physician and account records from all sources then delivers a single customer identity to the user through the VBioPharma interface. The integrated solution will be demonstrated at CBI’s Pharmaceutical Direct to Physician Sales and Marketing Summit October 24-25th in Philadelphia, PA. (http://www.cbinet.com/show_conference.cfm?confCode=PC07061)