CRM News and Resources

Consona CRM, a worldwide leader in total customer management for the enterprise, today announced that the members of Sift Media’s online communities awarded Onyx CRM with a 2007 Business Software Satisfaction Award in the Enterprise CRM category.

Epicor|CRS, the Retail Solutions Division of Epicor® Software Corporation (NASDAQ:EPIC), a leading provider of enterprise business software solutions to the midmarket and divisions of Global 1000 companies, today unveiled CRS RetailCRM™ 2.0 to attendees of the company’s annual customer conference, Epicor Perspectives 2007.

Now in its fifth year, the Gartner, Inc. CRM Excellence Award is a highly sought-after and prestigious conferment that signifies how dedicated an enterprise is to placing its customer first. The award is designed to recognize the best CRM initiatives in North America. Lennox International Inc. (NYSE:LII) was one of only three finalists for the CRM Excellence award this year.

Salesboom.com™ leading vendor of Software as a Service CRM and back office solutions released its first CRM User Behavior Study based upon researching 15,000 participating Salesboom.com users. This research shines light into the “black box” of CRM Software; guiding advancements and facilitating innovation at Salesboom.

VOICE Days 2007 — Today at VOICE Days 2007, VoiceObjects, the leading provider of adaptive self-service phone portals, announced that Versatel selected VoiceObjects to power its new customer care self-service phone portal. Versatel, one of Germany’s largest telecommunications providers, now uses VoiceObjects’ award-winning phone application server software suite to automate and manage a broad range of customer service and support requests. The new, automated self service portal supports Versatel handling significant customer growth. Despite the increase in customers, Versatel’s live agent support costs have remained flat as more customers access the self-service phone portal and self-service automation rates continue to improve.