CRM News and Resources

OpenSpan, Inc., the enabler of the New Enterprise Desktop, today announced that the OpenSpan Platform has received a 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. The award is the latest in a number of third-party endorsements of the OpenSpan Platform as an essential tool for integrating, automating, extending and building applications across the enterprise desktop.

A new firm
established specifically to help seniors learn about and access Federal
Housing Administration (FHA) reverse mortgages has chosen Microsoft
Dynamics CRM to manage its nationwide customer base and support the
company’s growth, Microsoft Corp. announced today.

GoLeads, one of the nation’s leading providers of business and consumer sales leads and mailing lists, has announced the release of its new web-based CRM solution — Relay Connect. By adding CRM functionality to their Business and Consumer databases, GoLeads now offers a much more complete solution for their customers.

Ensim Corporation, the leading provider of management software for unified communications infrastructure, today announced its support for Microsoft’s highly anticipated Dynamics CRM 4.0, the multi-tenant version of Microsoft’s customer relationship management (CRM) application. Ensim’s award-winning Unify Shared Edition is the first control panel to provide support for CRM, which will allow providers to easily add Microsoft Dynamics CRM 4.0 as part of their hosted offering and with minimal capital expenditures.

Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has signed an agreement with Activeo to resell Calabrio’s workforce optimization products. Activeo is a leading France-based provider of customer relationship management (CRM) and contact center solutions in EMEA.